Customer Care Officer
Job no: 536357
Work type: Full time
Location: Quarry Bay
Categories: Customer Services
Is this your next challenge in customer service?
The challenge is to:
- Handle all kinds of customer enquiries and complaints through various channels, e.g. phone, email, letter and social media.
- Ensure all emails and letters are being attended and respond to customers timely in a professional manner.
- Follow up customer complaints to ensure complaint cases are settled with proper and satisfactory closure - follow through with relevant departments, respond to customers to offer appropriate solutions and alternatives, including cases referred from Consumer Council and Government Bodies.
- Handle voice messages and make follow-up calls to customers.
- Record details of incoming and outgoing calls in the IVRS Pop-up system.
- Record all case details in the CRM system.
- Assist in reviewing existing workflow and procedure for continuous improvement of service levels and efficiency.
Do you have experience in customer service?
- Associate/Higher Diploma or above.
- Minimum 2 years of customer service experience. Experienced in FMCG or retail industry would be an advantage.
- Excellent interpersonal skills with good command of both written & spoken English, Cantonese and Putonghua.
- Proficiency in MS Office applications (Excel & Word), English & Chinese word-processing.
- Proactiveness, diligence, detail-orientated skills and excellent interpersonal skills.
- Possess approachable, and friendly personality with a positive demeanor and team spirit.
- Good telephone manner and active listening skills.
- Good organization, ability to work in a fast paced environment.
Advertised: China Standard Time
Application close:
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