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7-Eleven possesses the largest retail store network with over 900 convenience stores in Hong Kong and Macau. Apart from providing quality fresh, fast food and convenient products, the chain provides a wide range of value-added services such as bill payments, mobile cards, ticketing, and pick-up services to meet customers' convenience needs. To cope with our rapid business development, we are inviting energetic and high-caliber individuals to join our team.



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Job no: 535310
Work type: Full time
Location: Quarry Bay 鰂魚涌
Job posting date:

7-Eleven possesses the largest retail store network with over 900 convenience stores in Hong Kong and Macau. Apart from providing quality fresh, fast food and convenient products, the chain provides a wide range of value-added services such as bill payments, mobile cards, ticketing, and pick-up services to meet customers' convenience needs. To cope with our rapid business development, we are inviting energetic and high-caliber individuals to join our team.

Customer Care Officer

Is this your next challenge in customer service?

The challenge is to:

  • Handle all kinds of customer enquiries and complaints through various channels, e.g. phone, email, letter and social media.
  • Ensure all emails and letters are being attended and respond to customers timely in a professional manner.
  • Follow up customer complaints to ensure complaint cases are settled with proper and satisfactory closure - follow through with relevant departments, respond to customers to offer appropriate solutions and alternatives, including cases referred from Consumer Council and Government Bodies.
  • Handle voice messages and make follow-up calls to customers.
  • Record details of incoming and outgoing calls in the IVRS Pop-up system.
  • Record all case details in the CRM system.
  • Assist in reviewing existing workflow and procedure for continuous improvement of service levels and efficiency.

Do you have experience in customer service?

  • Associate/Higher Diploma or above.
  • Minimum 2 years of customer service experience. Experienced in FMCG or retail industry would be an advantage.
  • Excellent interpersonal skills with good command of both written & spoken English, Cantonese and Putonghua.
  • Proficiency in MS Office applications (Excel & Word), English & Chinese word-processing.
  • Proactiveness, diligence, detail-orientated skills and excellent interpersonal skills.
  • Possess approachable, and friendly personality with a positive demeanor and team spirit.
  • Good telephone manner and active listening skills.
  • Good organization, ability to work in a fast paced environment.


DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website: www.DFIretailgroup.com

Issued by The Dairy Farm Company, Limited

Apply now Forward job to a friend Internal Referral


Please feel free to contact us with your questions.
Tel:       (852) 2299 8150
Email:    711res@DFIretailgroup.com


Click here to view Personal Information Collection Statement (PICS).


Search & Apply

7-Eleven possesses the largest retail store network with over 900 convenience stores in Hong Kong and Macau. Apart from providing quality fresh, fast food and convenient products, the chain provides a wide range of value-added services such as bill payments, mobile cards, ticketing, and pick-up services to meet customers' convenience needs. To cope with our rapid business development, we are inviting energetic and high-caliber individuals to join our team.

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Please feel free to contact us with your questions.
Tel:       (852) 2299 8150
Email:    711res@DFIretailgroup.com


Click here to view Personal Information Collection Statement (PICS).


For other job opportunities under DFI Retail Group, please refer to https://joinus.dairyfarmgroup.com/cw/en/listing/